Virtual Health Clinic

Telehealth appointments: how to join

Accessing your telehealth appointment is quick and easy. Once your appointment is scheduled, you will receive an email with a secure link to join your session.

To get started, click the link in your email and create a password for your On Call account. This only needs to be completed once and will allow you to access your appointment.

You will receive reminder emails 24 hours before your appointment and again 1 hour prior. These reminders will include your appointment details and a “Join Session” button.

On the day of your appointment, you can click “Join Session” up to 10 minutes before your scheduled time to enter your visit.

Before joining, please make sure your device is ready and that you have a stable internet connection to ensure the best experience.

What you’ll need for your telehealth appointment

To ensure a smooth and successful visit, please have the following ready:

• A smartphone, tablet, or computer with a camera and microphone
• A stable internet connection
• A quiet, private space where you can speak comfortably
• Your login information for your On Call account
• Any questions, concerns, or updates you’d like to discuss with your provider

Getting started

For first-time telemedicine users, your Arundel Lodge clinician will review the necessary information to obtain your informed consent. The consent form will be discussed during your first session.

New patients

New patients can also register for services, undergo a diagnostic assessment, and begin treatment through remote telemedicine access.

To enroll, please call 443-433-5900.

Accessing telehealth services

VSee Telehealth services are accessible via the website or by downloading the app on any smart device. If using the app, enter the password “arundellodge” to access the waiting room.

For any questions, please call our main line at (443) 433-5900 and press 0 to speak with administrative staff.

How to log on to the Virtual Clinic

VSee Clinic offers a simple, secure way to have a telehealth consultation with your provider from anywhere. VSee Clinic supports HIPAA-compliant chat and video calls, ensuring your health data remains secure. You can easily schedule a consultation or “walk in” without an appointment.

• To log on via computer: arundellodge.vsee.me/u/clinic (opens external site)
• To use a phone or tablet: download the VSee Clinic app from the Google Play Store (Android) or the Apple App Store (iPhone and iPad).

Accessing the Arundel Lodge Virtual Clinic with the VSee app

1. Download the VSee Clinic App from the Android or Apple Store to connect to the Arundel Lodge Virtual Waiting Room.
2. Go to a private, safe place of your choosing.
3. Open the app and enter the Room Code: arundellodge.
4. Click “Enter.”
5. Fill in the required information: your name, your address, and the reason for your visit today (required), and describe your symptom(s).
6. Click the button “I give my consent to participate in a Telemedicine Consultation” (required).
7. Click “Enter Waiting Room.”
8. Select the appropriate consultation type (based on your regular session).

What you need

• High-speed Internet access (minimum 150 kbps, 500 kbps is ideal)
• Webcam or built-in camera
• Microphone and speakers
• A current version of Chrome, Edge, Firefox, or Safari, with JavaScript and cookies enabled (avoid private browsing mode)

Before you start, close all other video conferencing programs (e.g., WebEx, Skype, GoToMeeting) as they may interfere with VSee.

We’re here to support you every step of the way.