Compliance & Confidentiality

At Arundel Lodge, we are committed to providing ethical, high-quality care while maintaining compliance with all federal and state regulations. Our Compliance Program is designed to help prevent, detect, and address fraud, abuse, errors, and violations of company policy. We maintain internal controls and oversight processes that support accountability, integrity, and adherence to healthcare laws, insurance requirements, and professional standards.

Anonymous Compliance Reporting

As part of our commitment to transparency and ethical practices, Arundel Lodge offers an anonymous reporting hotline through Lighthouse Services. This service is available to employees, clients, families, and community members who wish to report concerns confidentially.

Reports may include concerns related to:

Fraud or abuse
Conflicts of interest
Violations of laws or company policies
Discrimination or harassment
Ethical concerns
Theft or misuse of resources
Quality of care or service concerns
Internal control or operational issues

Reporting services are available 24 hours a day, 7 days a week.

Phone Reporting

English: (855) 400-6002
Spanish: (800) 216-1288

Online Reporting
Lighthouse Services Reporting Portal

Email Reporting
reports@lighthouse-services.com
(Please include “Arundel Lodge” in the report.)

Fax Reporting
(215) 689-3885
(Please include “Arundel Lodge” in the report.)

Complaints & Concerns

If you believe your privacy rights have been violated, or if you disagree with a decision regarding access to your records, you have the right to file a complaint. Concerns may also be submitted directly to the U.S. Department of Health and Human Services.

For questions, concerns, or complaints, please contact:

Human Resources
Arundel Lodge, Inc.
2600 Solomons Island Road
Edgewater, MD 21037
443-433-5900 ext. 5931

Your Right to Confidentiality

Arundel Lodge takes your privacy and confidentiality seriously. We follow strict federal and Maryland state regulations regarding the protection and release of medical records and protected health information (PHI).

Under the Health Insurance Portability and Accountability Act (HIPAA), your health information is protected and may not be used or disclosed without your authorization except in specific situations permitted or required by law.

Examples include:

Situations involving abuse, neglect, or safety concerns
Coordination of treatment and care
Billing and payment processing
Healthcare operations and quality improvement activities

These protections are designed to safeguard your personal information while ensuring access to quality healthcare services.

You may request a copy of our Notice of Privacy Practices at any time.

For additional information regarding privacy practices or confidentiality concerns, please contact:

Human Resources
Arundel Lodge, Inc. 2600 Solomons Island Road
Edgewater, MD 21037
443-433-5900 ext. 5931

USDA Nondiscrimination Statement

Arundel Lodge complies with all applicable federal civil rights laws and U.S. Department of Agriculture (USDA) regulations and does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, sexual orientation, or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Individuals with disabilities who require alternative methods of communication to access program information — such as Braille, large print, audiotape, or American Sign Language — may contact the state or local agency administering the program or the USDA TARGET Center at (202) 720-2600 (voice and TTY). Assistance is also available through the Federal Relay Service at (800) 877-8339.

Filing a Discrimination Complaint

If you believe you have experienced discrimination related to a USDA program or activity, you may file a complaint by completing Form AD-3027, the USDA Program Discrimination Complaint Form.

The form may be obtained:

Online through the USDA website
From any USDA office
By calling (866) 632-9992
By submitting a written letter containing:

Your name, address, and telephone number
A description of the alleged discriminatory action
The date and nature of the incident

Completed forms or written complaints may be submitted to USDA through one of the following methods:

Mail

U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410

Fax

(833) 256-1665
(202) 690-7442

Email

program.intake@usda.gov

Arundel Lodge is an equal opportunity provider.

Compliance & Confidentiality